FAQ
1.Order issue
A.What is transshipment?
As the name suggests, is a middle "turn" link, many refused to try their own purchasing friends, some may think that this part is too cumbersome, so can only give up the choice of purchasing. But in fact, the transshipment is to help you buy a collection of goods in a body because many US websites do not support direct delivery to China, so guests must have an American address they will sell something to you. And therefore there will be a variety of transshipment companies appear, we help you buy the goods from the guests, and then sent back to the guests domestic address.
B. What kind of way does the guest make the payment order?
You can use the customer's credit card, you can also use Pacwest's company account
C. How to ensure the quality of goods? What goods can not be shipped?
It is advisable to view the latest list of "embargoed items" before you order to avoid damage to your items. If you can not confirm whether you want to order the goods can be properly transported, please contact our online customer service.
2. Use the problem
Q: payment can be canceled after re-box?
A: Can not cancel the re-box.
Q: payment can I change the shipping address?
A: Payment after selecting a good address, you can not change the shipping address again
Q: clearance need ID card? Is there a limit on the number of times of use?
A: clearance need to upload and recipient to match the ID card positive and negative, the port provides a daily ID number can only declare a package.
Q: clearance why need ID card, such as ID card information will have any consequences?
A: According to customs requirements, personal items must be submitted to provide a real identity of the recipient ID card. If the ID card information is wrong, the package will be card off or even be returned, the consequences are borne by the customer.
Q: tax package how to pay taxes?
A: parcel by the Customs and Excise Department, the Friends of the courier will inform the customer, the implementation of collection and payment.
Q: Friends of the courier can help refuse package?
A: As a result of our overseas warehouse for the receiving warehouse, each overseas courier company delivery is a car as a unit delivery and sign, so can not provide rejection services.
Q: why my parcel overseas courier website shows rejection?
A: rejection of the situation in three categories, the first kind of carton related single number of damage, can not confirm the carton information; the second courier company delivery over the cost of Division I need to pay; third due to overseas warehouse weekend break, Courier website will show the default rejection, under normal circumstances, the courier company will be in the overseas warehouse work day again delivery, but for the sake of insurance, it is recommended that you mail to the overseas business website, let the courier company arrange delivery arrangements again.
Q: how to check whether the package was signed?
A: You can go to the home page in the Piazza Vendor homepage to track the importation of overseas express single number query parcel state, you can also enter the password through my account for inquiries, such as the display parcel was sent to the courier but not storage, please contact the online Customer service.
Q: Why is there no weight loss after the package?
A: combined with the weight of the box depends on the package may not be all wrapped in the box will be weight loss, the weight of the situation also, after the box is heavy weight is the weight before the box.
Q: package clearance need to take long?
A: parcel arrived at the customs clearance after the normal 2-3 working days can be cleared off, the inspection package to be delayed 5-15 working days release. I will pay close attention to the Secretary for customs clearance dynamic, to be the first time after the customs clearance will be sent out, but the customs clearance is a customs action, the specific customs clearance Division I can not control, detailed, please update the official website logistics. Such as the clearance process what is the exception I will contact you in a timely manner.
Q: What is the domestic delivery of courier?
A: The main courier company with us is the postal EMS.
Q: why I received the parcels have been opened traces?
A: According to the requirements of the Aviation Safety Administration and the Chinese customs, Pacwest Express Overseas Warehouse will check all packages to determine whether the embargo is included. We will only open the package of transport packaging, will not open the packaging of goods (except for environmental protection), but some customs inspection of the Customs and Excise Department in order to inspection even if the product packaging will be opened; the same time, But also to retain the right to clear the basis of a reasonable split the right to split the package.