i.Claims rules

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When the package is worth more than $ 100, we recommend that you purchase a full insurance fee of 2% of your insured amount.

 

ii. Exemption to declare

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The following is the exemption clause, not within the scope of coverage.

1. Due to natural disasters, war, riots, and other force majeure caused.

2. Due to customs clearance, flight delays, delays in customer payments, express delays, recipient information errors caused by changes in the nature of the goods, over warranty, over the warranty period.

3. Our company shall not be liable for any direct or indirect loss arising from other non-my company reasons.

4. Submission of parcels in violation of the provisions of the host country, by the competent authorities, confiscated or in accordance with the relevant laws and regulations.

5. Overseas electricity business wrong, missed and so on.

6. On the small pieces, such as the company did not express the company's demolition record inventory is considered a shopping site leaked, Piazza Express does not bear the responsibility for claims, and customers need to contact the shopping site

Replacement of goods.

7. Due to the failure of customers to confirm and pay the freight, customs taxes, and other delays.

8. Due to customer negligence, the goods stored more than 3 months without confirmation to pay the delivery, Pegasus courier will do the goods for disposal and does not assume any responsibility.

9. Application for claims beyond the time limit for admissibility. (After the goods were sent to the warehouse, more than 180 days did not receive the goods and the customer did not file a claim)

10. The nature of the consignment of goods through reinforcement cannot avoid damage (such as child life liquid vitamins, etc.), blemishes, features or inherent defects, the goods themselves poor packaging,

Nature, inherent defects in the transport process caused by damage, leakage, etc. (ceramic, glass, liquid crystal display and other fragile goods, whether to choose reinforcement or not

Lost, but not damaged. )

11. Violation of the Company's website terms or other agreements, such as address writing is not standardized or incomplete caused by the loss of goods.

12. Taxes are collected by the Customs and Excise Department and are not refundable if there is a claim.

13. Parcel normal sign that the end of the transshipment of the whole, the normal receipt of the package after the request for distress claims, I will not accept the Secretary.

14. The embargo or non-carriage of goods to other overseas address, by the overseas courier company caused by the loss, damage, leakage and so on.

15. The embargo goods we do not ship insisted on shipping, all the consequences at your own risk.

 

iii. Claim process

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If you want to apply for a broken claim, please send a proof of damage to the local delivery post office, and you will need to provide details of the goods transport, damaged photos, shopping tickets when you purchase goods or Information and pictures that can prove your value. Please send an email to the email at ecommerce@great-way.com. The message format is as follows:

Mail headline: TX ### single number of damage compensation applications

 

The message content is:

TX single number:

Post Office Broken Proof (Attachment Form)

Cargo damage photo (attachment form)

Value proof or shopping ticket (attachment form)

Shipping details Single photo (attachment form)

If you purchase a third party insurance provided by Piper, if the parcel is damaged, the insurance company will pay the damage according to the damage and proportion.

 

     Warm Tip: Because I have to carry the Secretary for the goods for personal use for personal use of parcels, and customs may be in the clearance process of goods on the demolition inspection, so the insurance company does not compensate for all the goods do not affect the normal use of goods Outside packaging is damaged, or claims that affect commercial sales.

Damage package claims freight is not compensable. Beg to be excused.

How to apply for claims and indemnity

Parcel to the domestic customs clearance, inspection completed, for 15 consecutive working days in the Chinese EMS website no further state update, while customers do not receive the goods, customers can apply for delivery lost customer needs to send e-mail to ecommerce@great-way.com Mail, mail format

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Mail title: "TXxxxxUS single number of missing claims for claims"

The content of an email

Pacwest courier name:

Account ID:

Mailbox:

Contact number:

 

TX single number:

EMS website display status:

Proof of value and shopping small ticket

Premium can be paid to your Pacwest account or Alipay account, Alipay account please provide an account name and the corresponding Chinese name.

Mail sent to us, the Pacwest Express to accept, Piper will transfer information will be transferred to the insurance company, the insurance company will check the information you provide for claims, if your insured amount exceeds the actual value of your goods, insurance compensation will be the actual value of lost shipments shall prevail. If you do not purchase insurance, Pacwest courier for your free purchase of up to 1,000 yuan per package of insurance (only tariffs and standard express line), to provide you with a maximum of not more than 1000 yuan compensation. Pacwest courier has the right to change the way customers apply for claims, but the amount of insurance claims the same amount of warm tips: freight will be refunded to your payment courier account as your next shipment of prepaid use, can not be presented. Beg to be excused.

 

iv.How to lose the package lost

 

USPS, ONTRAC and other courier companies often send the wrong goods, not the Pacwest Express warehouse receipt of the goods will also show Pacwest courier sign, so the parcel to vote to send the courier system records. If your package in the Pacwest courier system to the library records, 14 working days still no further status updates, parcels are not issued, you can apply for storage lost claims, please send an email to ecommerce@great-way.com the email format is as follows:

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The message is titled: XXXX Single application for lost receipt

The message content is:

Pacwest courier name:

Account ID:

Mail address:

Contact number:

Third party number:

Date of storage:

Value proof or shopping ticket (can send attachments)

Premium hope to pay to the Pacwest courier account or Alipay account, Alipay account please provide account name and the corresponding Chinese name

Mail sent to us after the Pacwest courier to accept, Pacwest courier will be based on the amount of insurance you buy, in the Pacwest Express and the value of the loss of the actual value of the goods you audit the amount approved. Pacwest Express Confirmation Verification Your application is valid and will be repaid within 7 working days. Pacwest Express has the right to change the way customers apply for claims, but a number of insurance claims remain unchanged.